While on campus, students have a few different options on where to spend their money for a snack or meal. One of those options is the Pacific Café, formerly known as Yoshino’s. While the food and atmosphere might seem satisfactory, they are anything but.

The general environment of the Pacific Café is unclean and uneasy. At any given moment, a student could walk into the restaurant and see the floors stained by spills and covered in dirt. The tables of the restaurant are not washed often and most frequently left for the customer to sweep with a napkin.

The cashier for this establishment varies but in general, their customer service is not up to par. From discrepancies such as not giving the right amount of change, to talking about customers behind their backs, the cashiers are not suited to be serving.

Also, when it comes to waiting for an order, this establishment often forgets to even put the orders in. The employees make sure that the customer pays for the meal but when it comes to receiving that meal, the customer is left to wait until someone remembers the order. In most cases, the customer has to remind the employees that the order was even placed.

Is this the kind of service that students should accept? Is this the kind of establishment that students should be spending what little money they have? It would seem not due to the poor conditions and service of the establishment.

Furthermore, when the café was at a busy point during the day, one of the employees was standing off to the side behind the counter just eating. Not only was this an inconsiderate gesture toward customers but it is unhealthy to be doing that near the food of the customers.

Customers, students, do not need the remnants of someone else’s food in the meal that they have paid for. It is just unprofessional and inconsiderate. When running a business, it is wise to remember that without the patronage of the customers, the establishment would not exist.

While on the subject of the disconcerting, the café’s method of distributing the food is questionable. As the customers waits for their meal, they peer through a small window where the orders are put in.

When the bell rings, a mysterious arm appears to put the order up to be sent out. It is as if “Thing” from The Adam’s Family is working behind the scenes.

In short, students need a clean and healthy environment to eat. They should also be able to trust that the service they are getting is the best that it could be under the circumstances.

While every establishment has a rainy day or rough patch, it is up to that establishment to see what can be changed to promote success.

The Pacific Café should revise its processes and the conduct of its employees to understand where it is in meeting the needs of the public that it serves. If, as an establishment, it fails to do this, other options should be given to students.

Better training of employees and a general change in courtesy would benefit the café seriously. It is the customers that keep it open and it is the customers that need to make their demands known. Shape up or ship out.